FAQ

Mon Baladé is a retail store in Paris specializing in high-end, authentic Lebanese products. We source and ship our products directly from Lebanon to provide you with the best quality traditional goods, from mouneh and spices to daily essentials.

Our store is located in Paris, France. You can visit us at 16 Bd des Filles du Calvaire, 75011, Paris- France, to explore our range of authentic Lebanese products.

Currently, we deliver within France and select European countries. If you are outside these regions and wish to place an order, please contact us at[your email]for more information.

We offer a wide range of authentic Lebanese products, including:

• Mouneh (traditional pantry staples)
• Spices and herbs
• Handcrafted Lebanese goods
• Ready-made food
• Daily-use essentials from Lebanon

Yes! Every product we sell is100% made in Lebanon, handcrafted by local artisans and producers to ensure authenticity and premium quality.

Orders are processed within 2-5 business days, and delivery times depend on your location. For standard shipping in France, orders typically arrive within 3-7 business days.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment in real time.

• You can return non-perishable products within 14 days of receipt.
• Fresh and perishable products cannot be returned or refunded unless they are defective or abnormal.
• Refunds are processed within 14 days after receiving and inspecting returned items.
• For more details, visit our [Return and Refund Policy] page.

If you need to cancel or modify your order, please contact us at[your email]within24 hoursof placing your order. Once the order is processed, changes may not be possible.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Bank Transfers

For any inquiries or assistance, you can reach us via:

• Email: [your email]
• Phone: [your phone number]
• Store Visit: [your store address in Paris]